- We are very confident in the quality of our products and a whole lot of love goes into each and every batch, so we trust you will be happy with your Beautifully Authentic products.
If, however, you are in any way unsatisfied with any of your products, please contact us immediately and we will discuss an exchange or store credit. We do not issue refunds for change of mind, unless there is any defect to your product.
If your product is damaged in transit or has a defect in any form, please email us with photos of the defect within 2 days of receiving your order.
Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
No shipping costs are reimbursed with any returns or exchange.
Our return policy is inline with Australian Consumer Law.