Postage cost Standard $11 and Express $15 Free shipping over $149.00

We thoroughly check all items to ensure they are in perfect condition before sending, and each item is packaged carefully. Considering all our products are handmade they may appear slightly different from the pictures as each item is unique. Also each item being a natural product, some discolouration, or oil separation are a natural occurrence and doesn't indicate that the item is faulty. We do not accept returns for change of mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: - is unsafe - is very different from the description - has been damaged or broken during transportation We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. If your product was damaged during delivery or found to be defective, please return within 14 days for exchange. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@byronbe.com. If your return is accepted we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. No responsibility accepted for items being returned, until they are received at our address.