Eco Articles
Shipping Policy
No policy found
Refund Policy
If you are not happy with your purchase you may be eligible for a refund or exchange to the value of the original purchase price (excluding postage costs). To be eligible for a refund or exchange: - You must contact us within 7 days of receiving your product/s. - You must return your product/s within 30 days of purchase. - Your item must be in the same condition that you received it, unused, and in its original packaging. - You’ll need your receipt or proof of purchase. To start a return or if you have any questions you can contact us at info@mindfulmealtime.com.au Please state the reason for return, include photos in the email and whether you would prefer a refund or exchange. Returns will be accepted if the product/s you received are defective or damaged upon delivery or you received the incorrect product/s. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package to return within 30 days of purchase date. Items sent back to us without first requesting a return will not be accepted. Non-returnable products Returns will not be accepted for change of mind or colour variations of products. Please note: Colours of products displayed on your computer screen may vary from the actual colour of the products received. Stainless steel products may have small scratches and/or blemishes that have occurred during the manufacturing process. We do our best to check every product to ensure your order is acceptable. Unfortunately, we cannot accept returns on sale products or gift cards. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@mindfulmealtime.com.au
Cancellation/Return/Exchange Policy
To be eligible for a refund or exchange: - You must contact us within 7 days of receiving your product/s. - You must return your product/s within 30 days of purchase. - Your item must be in the same condition that you received it, unused, and in its original packaging. - You’ll need your receipt or proof of purchase. To start a return or if you have any questions you can contact us at info@mindfulmealtime.com.au Please state the reason for return, include photos in the email and whether you would prefer a refund or exchange. Returns will be accepted if the product/s you received are defective or damaged upon delivery or you received the incorrect product/s. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package to return within 30 days of purchase date. Items sent back to us without first requesting a return will not be accepted. Non-returnable products Returns will not be accepted for change of mind or colour variations of products. Please note: Colours of products displayed on your computer screen may vary from the actual colour of the products received. Stainless steel products may have small scratches and/or blemishes that have occurred during the manufacturing process. We do our best to check every product to ensure your order is acceptable. Unfortunately, we cannot accept returns on sale products or gift cards.